Privacy policy

Effective Date: May 1, 2025

Welcome to Coffee Engineering Lab Ltd ("we", "us", "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website.

Contact Details

Coffee Engineering Lab Ltd
1 Rosemont Road, London, NW3 6NG
VAT Registration No.: 475803272
Email: sales@coffeeengineeringlab.com

We are the data controller responsible for your personal data.

1. What Data We Collect

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data (e.g., first name, last name)
• Contact Data (e.g., email address, postal address, telephone number)
• Transaction Data (e.g., details of products and services you have purchased)
• Technical Data (e.g., IP address, browser type and version, location, operating system)
• Usage Data (e.g., information about how you use our website)
• Marketing and Communications Data (e.g., your preferences in receiving marketing from us)

2. How We Collect Your Data

We use different methods to collect data from and about you including:

• Direct interactions (filling in forms, contacting us)
• Automated technologies or interactions (cookies, server logs)
• Third parties or publicly available sources

3. How We Use Your Data

We will only use your personal data where the law allows us to. Most commonly, we use your data:

• To process and deliver your orders
• To manage our relationship with you
• To improve our website and services
• To provide you with updates, marketing, and promotions where you have opted-in

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We rely on the following lawful bases for processing your personal data:

• Performance of Contract: When we need to perform a contract with you.
• Legal Obligation: When we must comply with a legal obligation.
• Legitimate Interests: When it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Consent: Where you have given clear consent.

You have the right to withdraw consent at any time.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We also limit access to your personal data to those employees and partners who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under the UK GDPR, you have rights including:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request correction of inaccurate or incomplete data.
• The right to erasure: You can request that we erase your personal data.
• The right to restrict processing: You can request that we limit the processing of your data.
• The right to object to processing: You can object to our processing of your data.
• The right to data portability: You can request transfer of your data to another organisation.

To exercise any of these rights, please email: sales@coffeeengineeringlab.com

8. Cookies

We use cookies to distinguish you from other users of our website. You can set your browser to refuse cookies or alert you when websites set or access cookies. For more detailed information, please see our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.

10. Contact

If you have any questions about this policy or our privacy practices, please contact us at:

Email: sales@coffeeengineeringlab.com
Coffee Engineering Lab Ltd
1 Rosemont Road, London, NW3 6NG

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).